What happens to my account when my subscription ends?

Whether your trial simply doesn't convert, or an active paid subscription is canceled and runs out its billing period, your account moves to the FREE plan — you keep access, you are not locked out. Free plan limits then apply: recording hours, Teamspaces, and other quotas move to the FREE allowance, and your retention policy resets to FREE's 31-day default, even if you had a longer period configured (download anything you need to keep before your billing period ends).

A few things you'll see reflect this accurately:

• The Plans page reflects reality. Your lapsed plan is no longer marked as "Your current plan," every plan is available to purchase, and a notice explains the state you're in.

• Your Billing page shows the history — your previous plan, the date it ended, and a clear path to choose a new one.

• Features your current plan doesn't include — such as Chat, on plans where it isn't available — are hidden rather than failing when you try to use them.

• If you re-subscribe, it works end to end and restores your plan's limits and features across your workspaces.

(Canceling during your 14-day trial is different: you drop to FREE immediately, at no charge, rather than at the end of a billing period.)