If a user loses access to their password and/or 2FA and can't get back in on their own, click Reset login to clear both outright. This is in addition to the user's standard self-serve options (Magic Link sign-in, or requesting a password reset from the login page) — use it when those aren't enough to unblock them.
What this does: Reset login invalidates the user's existing password and 2FA enrollment. They'll need to sign back in via Magic Link, then set up a new password and/or 2FA from their profile Settings tab if they want to use those methods again. See [FAQ — Authentication] for the underlying sign-in methods.
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