Cancelling an active paid subscription: your plan's features remain active through the end of your current billing period. At the end of that period, your account reverts to FREE — and your retention policy resets to the FREE plan’s 31-day default, even if your prior plan had a longer retention period configured. It is advisable to download anything you want or need to keep before your billing period ends.
Cancelling during your 7-day trial: you're not charged, and your account drops to FREE immediately.
Before cancelling: Review your retention settings (Teamspace Settings → Retention) and download anything you'll need, given retention shortens to 31 days once you're on FREE.
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